Contact Us
This page explains how to get in touch with Slots Not On Gamstop, what we can help with, and what we can't. We are an independent review site. We don't run casinos, hold player accounts or handle payments, so some problems need to go to another organisation.
Contact details are not listed in this copy. Use the contact form or email link where the site provides one. If you can't find one, the About Us page explains who we are and how the site works.
What we can help with
We're happy to hear from you about:
- Errors in our reviews – a bonus term, payment method or feature that looks out of date or wrong.
- Corrections and updates – a casino has changed its terms since we last checked.
- Questions about how we work – how we assess casinos, and how the site is funded.
- Suggestions – topics you'd like covered, such as payment methods, wagering rules or verification.
- Feedback – anything that's hard to read or find on the site.
What we can't help with
Issues with a casino account need to go to the operator. We can't act on your behalf, and we can't reverse a decision, release a withdrawal or guarantee an outcome. That applies to every casino we mention, including Betmica, Kikibet and Betninja.
| Your problem | Where to start |
|---|---|
| Delayed withdrawal or bonus dispute | The casino's customer support first. Keep screenshots and the terms you agreed to. |
| Complaint the casino won't resolve | The casino's formal complaints procedure, then any dispute body or licensing authority named in its terms. |
| Question about our review or rankings | Contact us with the page and the detail in question. |
| Worry about your own gambling | GamCare or the support links below. Our Responsible Gambling page has more. |
How to write to us so we can help
- Tell us which page or casino you mean.
- Quote the statement you think is wrong and explain why.
- If you can, include a link to the casino's own terms page and the date you read it.
- Don't send passwords, full card numbers, or identity documents. We never need them.
What to expect after you get in touch
We don't publish a guaranteed reply time. We read factual corrections and check them against the casino's current terms before changing a page. Bonus terms change often, so a correction is checked, not assumed. Our figures were last verified on 29 September 2026.
Our independence
We may earn commission if you join a casino through links on the site. That doesn't decide rankings, and we can't be paid to change a review. If you think a review is unfair, tell us and give the evidence. More detail on the site's rules is in the Terms and Conditions. Our full list of reviewed sites is on the non GamStop casinos guide.
Help with gambling problems
You must be 18 or over to gamble. If gambling is causing you harm, these services are independent and confidential:
- GamCare – support and counselling for anyone affected by gambling. Its National Gambling Helpline is 0808 8020 133.
- GAMSTOP – a free self-exclusion service covering gambling companies licensed in Great Britain. Casinos outside that system don't have to honour it, so consider blocking software and deposit limits if you're trying to stay away.
Don't treat gambling as a source of income or a way out of debt. If money is a worry, free debt advice is available separately.